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Privacy Notice

PRIVACY POLICY

When you shop with Coltivarty you will submit your personal information to us. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with EU data protection legislation.


DATA WE COLLECT

When you shop with Coltivarti, there are different ways we gather information about you:

-When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop.

-We keep a record of your purchases with us.

-We keep a record of any e-mail correspondence you send us.


USE OF YOUR PERSONAL INFORMATION

We are committed to using all the information we collect via our website or through correspondence with you only for:

-Dealing with orders and accounts for the supply of our goods and services.

-Monitoring and improving the Coltivarti.com web site and our services.

-Planning and managing Coltivarti business activities, including analysing customers' shopping habits and preferences.

-Enabling third parties to carry out technical, logistical or other functions on our behalf.

-Conducting market research including statistical analysis of customer behaviour which we may disclose to third parties in depersonalised, aggregated form.

-Providing you with information about the products and services we offer.

-Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Such communications might include advertising for or offers from third parties. If you wish to withdraw your consent from receiving these communications you can do so by logging onto your Coltivarti account and amending your communication settings online.

-Assessing your request for delivery of groceries from us where we may make enquiries about you including searching your records held by organisations, credit reference agencies and fraud prevention schemes.

-Enabling our debt collection agency to collect payment from you should that be necessary.

-Preventing and detecting fraud or abuses of our website.

-Allowing us to comply with any requirements imposed on Coltivarti by law or court order.


UNSUBSCRIBING FROM OUR MARKETING COMMUNICATIONS

When you create your Coltivarti account you will be given the option to receive special offers and important information about our service. We will never pass your personal details to other companies for marketing purposes without your permission, and only then with approved partners. In the event that you do not wish to be contacted for such purposes, ensure that you unsubscribe following our "Newsletter Unsubscribe" link.

You may also wish to unregister from Coltivarti. We will delete all information about you. You can do so by sending an email from your Coltivarti registered e-mail address to info@coltivarti.com with the subject “unsubscribe” in the subject line.


WHEN WE SHARE YOUR PERSONAL INFORMATION

We do not sell or rent your information to anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with the Coltivarti delivery service. At all times where we use or disclose your information it will remain secure.

The circumstances where we may share some of your information with others are described below:

-Third Party Service Providers

We employ other companies and individuals to perform functions on our behalf. For example we engage companies to analyse customer information, provide marketing assistance, process credit card payments. We also engage agents including credit reference agencies, fraud prevention and detection agencies and debt collection agencies that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

-Business Transfer

If our company is ever sold or its assets are purchased by another company it would typically be part of such a transaction for customer information to form part of the business assets being transferred but the information will remain subject to the obligations as outlined in this Privacy Policy.

-Protection of Coltivarti and Others

We release account and other personal information when we believe release is appropriate to comply with the law, to enforce our Terms and Conditions and other agreements or protect the rights, property or safety of Coltivarti, our customers or others.

-With your consent

Other than as set out above you will receive notice when information about you may be sent to a third party and you will have an opportunity to choose not to share the information.


COOKIES AND ONLINE MARKETING TOOLS

Cookies are small text files that websites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a website when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping trolley or to remember the user's preferences or registration details for a future visit. The Coltivarti website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping trolley without having to login repeatedly. It also allows us to give you accurate information about your account and order history.

Be aware that you can set your computer to reject cookies. However, you should be aware that the coltivarti website might not work properly without cookies and therefore we recommend you leave them turned on.

We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .it and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us.


UPDATES

You may change your personal information retained by Coltivarti at any time by accessing your user profile on the Coltivarti web site.

We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Coltivarti web site will at all times be subject to the Privacy Policy applicable at the time of each use.


FURTHER INFORMATION

If you have questions about your personal information or our privacy policy, please contact us at info@coltivarti.com with the subject “Privacy” in the subject line.


Coltivarti.com is a trading name of Azienda Agricola Marco Tricarico. Azienda Agricola Marco Tricarico is registered in Italy at "Registro delle Imprese di Bari" with "Partita IVA" N. 01899050726.

 

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